Cities are under growing pressure to meet modern expectations for accessibility, responsiveness, and 24/7 availability—without ballooning budgets or increasing staff. That’s where artificial intelligence can step in and make a real impact.
One city leading the way is Amarillo, Texas, with the launch of Emma, a lifelike digital assistant built to handle everyday resident requests with ease. Emma helps Amarillo citizens apply for permits, schedule park events, get answers to local government questions, and more—all through natural voice or typed conversation. She’s always available, never fatigued, and constantly improving.
As an Authorized Dell Technologies Partner, Jeskell Systems is proud to spotlight Amarillo’s success as a powerful example of what’s possible when municipalities embrace smart, AI-driven digital experiences. Emma is built on advanced infrastructure and conversational AI technologies, creating a scalable, secure, and intuitive way to engage with the public.
Why Always-On Civic Engagement Matters
The benefits of a digital assistant like Emma go beyond convenience. Cities can reduce call center volume, streamline internal processes, improve accessibility, and provide equitable access to services around the clock. It’s a win for constituents and city staff alike.
With decades of experience supporting public sector IT modernization, Jeskell understands the unique challenges and procurement requirements cities face. We work directly with municipalities to evaluate needs, scope opportunities, and bring Dell experts into the conversation to determine the right-fit AI solution for your environment.
Want to see what’s possible?
Visit Amarillo’s Emma page or dive deeper into this use case from Route Fifty.
Bring AI-Powered Citizen Engagement to Your City
Jeskell is ready to help your city explore a digital assistant solution tailored to your goals—whether it’s permits, utilities, 311 services, or community events. Let’s discuss how AI can streamline your resident services and future-proof your operations.
Schedule a meeting with Jeskell, and we’ll bring the team to you.